REFUND & RETURNS POLICY

1. Overview

At Bestjaya IT Trading Sdn. Bhd., we aim to ensure customer satisfaction by providing quality IT products. This policy outlines the terms for returns and refunds.

2. Return Eligibility

  • Returns are accepted within 7 days from the date of delivery
  • Items must be:
    • Unused and in original condition
    • In original packaging with all accessories included
    • Accompanied by proof of purchase

3. Non-Returnable Items

  • Opened or used software products
  • Downloadable or digital software licenses
  • Items damaged due to misuse or improper handling
  • Clearance or final sale items

4. Defective or Damaged Products

If you receive a defective or damaged product:

  • Notify us within 48 hours of delivery
  • Provide photos/videos as evidence
  • We will arrange for replacement, repair, or refund after verification

5. Refund Process

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued via the original payment method

6. Exchange Policy

  • Exchanges are allowed for defective or incorrect items only
  • Subject to product availability

7. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

8. Contact for Returns

Email: bestjaya_it@outlook.com
Phone: (+60)17-618 5021

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